Client Services Charter

The Dispute Settlement Centre of Victoria charter outlines the commitment we make to our clients and underpins the services we offer. Our commitment to our clients is that we will:

  • deliver a range of Appropriate Dispute Resolution services to meet the diverse needs of our clients
  • provide an accessible service that respects rights to freedom of thoughts, beliefs, religion and cultural expression
  • provide a quality mediation service that complies with industry national standards
  • act in a professional and courteous manner
  • promote the respectful resolution of your dispute by supporting fair and just outcomes for all clients
  • recognise and support the special needs of individuals and groups, and the right to equal access to all services
  • welcome your feedback about our service and we will respond promptly to complaints
  • protect the right to privacy and treat all information confidentially